Conflict Resolution

The University strives to resolve conflict at the lowest level possible. When a question arises about the denial or appropriateness of an accommodation, it is the responsibility of the faculty member and/or the student to first consult with the DRP coordinator in a timely manner. The coordinator will work with the faculty and the student to resolve accommodation disagreements.

If the issue cannot be resolved to the satisfaction of all parties, the faculty member and/or the student may take the concern to the Dean of Students. If the Dean of Students cannot resolve the dispute over accommodations, a formal complaint may be filed with the associate vice president for Human Resources Programs. Contact DRP or Human Resources Programs to obtain information regarding the procedure for filing of a grievance. In general, the formal complaint should be in writing, contain the name and address of the person filing the complaint and briefly describe the alleged violation of the regulation, including when and where it happened and who was involved.

Faculty members who question the legitimacy of an accommodation recommended by DRP must continue to afford the accommodation to the student while appeals procedures are implemented.

Conflict regarding DRP accommodations or services shall be addressed with the DRP coordinator first. If the conflict cannot be resolved between the student and the DRP coordinator, the complaint shall be filed with the Dean of Students. If the conflict cannot be resolved by the Dean of Students, the complaint shall be made to the vice president for Student Affairs. If the conflict is unresolved by the vice president for Student Affairs, a formal complaint may be filed with the associate vice president for Human Resources Programs. Contact DRP or Human Resources Programs to obtain information regarding the procedure for filing of a grievance.

Conflicts regarding faculty, exams or course content that are not related to disability accessibility must be addressed directly with faculty. If the student and faculty cannot resolve the issue, a complaint may be filed with the chair of the department.