Dolphin Student Email System Complete Guide and FAQ

Prepared by: Peter Mosinskis, Supervisor of Web Services
Division of Information Technology, CSU Channel Islands
September 10, 2007
Last updated: September 22, 2009

Table of Contents

Summary

• General Dolphin Email Information
• What Can My Dolphin Email Account Do?

Frequently Asked Questions

• What is My Dolphin Email Address?
• How to Sign In to Dolphin Email  
  • Important Note for First-Time Users
  • How do I sign in to Dolphin Email?
• Password Problems
  • I Forgot My Password. How do I Retrieve It?
  • How Do I Change My Password?
• Storage Space and Attachments
  • How Much Storage Space Do I Have?
  • What Size File Attachments Can I Send and Receive?
  • What Kind of File Attachments can I send?
  • Will Dolphin Email ever automatically delete emails in my account?
  • What Happens When I Am Almost Out of Storage Space?
  • What Happens When I Run Out of Storage Space?
  • How Do I Increase Storage Space for My Account?
  • Can I Buy More Storage Space for My Account?
• Spam Protection
  • Will my Dolphin Email Account Receive a Lot of Spam Email?
• Email Forwarding
  • How Do I Forward My Dolphin Email to an Outside Email Account?
• Viewing Sent Messages
  • How Do I View My Sent Messages?
• Logging Out of Dolphin Email
  • Important Note
  • How Do I Exit or Log Out of the Dolphin Email System?
• Obtaining Additional Help
  • I Still Can’t Log In to Dolphin Email. Where Can I Get Help?
  • Where Can I Help with my Dolphin Email account Online?
  • Can I Talk to Someone for Help with My Email?
  • Where Can I Find this Document Online?

Summary

This document summarizes the features available in the Dolphin student email system, provides graphic, step-by-step instructions for first-time login to the Dolphin Email system, and answers users’ frequently asked questions.

General Dolphin Email Information

The basis features of the Dolphin student Email system are as follows:

• 100MB of storage space
• Send up to 5MB file attachments
• Web-based interface at http://myci.csuci.edu
• Windows and Mac compatible interface
• Email addresses at "@dolphin.csuci.edu", i.e., pat.jones999@dolphin.csuci.edu
• Built-in spam filtering
• Other features including Calendar, Address Book, Folders, Email Search, Email Forwarding and more

What Can My Dolphin Email Account Do?

Here's a list of the basic functions of Dolphin Email:

• Compose, send, and receive email messages and attachments
• Add items to your Calendar
• Create Folders to organize incoming email
• Create and maintain an Address Book of contacts
• Search for email messages by message, sender, recipients, text, date or file size

Frequently Asked Questions

What is My Dolphin Email Address?

Your Dolphin Email address is: your Dolphin account ID/user name + "@dolphin.csuci.edu"

For example, a student with a CSUCI account ID/user name of pat.smith999 would have the Dolphin Email address pat.smith999@dolphin.csuci.edu

How to Sign In to Dolphin Email

Important Note for First-Time Users

Before you sign in to Dolphin Email for the first time, you must:

1. Activate your account at http://myci.csuci.edu/

How do I sign in to Dolphin Email?

1. Go to http://myci.csuci.edu in your web browser.
   
2. Enter your Dolphin account ID/user name and your Dolphin Password. (what is my Dolphin account ID/user name? what is my Domain Password?)
3. Click on Dolphin Email under the 'My Tools' section when you log in to myCI.
   
4. When you have logged in successfully, you will see your Dolphin Email Inbox.
   
   

Password Problems

I Forgot My Password. How do I Retrieve It?

You can use the self-service password feature at http://myci.csuci.edu/

How Do I Change My Password?

This process will change your Domain Password, which is also your Dolphin Email password.

Storage Space and Attachments

How Much Storage Space Do I Have?

You have 100 megabytes (100 MB) of storage space for your Dolphin Email account. This includes all email and attachments in your Inbox, Folders, Deleted Items and Sent Items folders.

What Size File Attachments Can I Send and Receive?

You can receive file attachments up to 5 megabytes (5 MB) in size.

What Kind of File Attachments can I send?

You can send any kind of files as attachments, including pictures, documents, sound files and more.

Will Dolphin Email ever automatically delete emails in my account?

Yes. The contents of the "Junk E-mail" folder will be automatically emptied once every 3 weeks. You should move messages that you want to keep from your "Junk E-mail" folder to your Inbox or to another folder. Please refer to the online " Help" documentation for instructions on how to move your emails to different folders. In addition, the " Trash" folder is automatically emptied every time a user logs out of Dolphin Email.

What Happens When I Am Almost Out of Storage Space?

When you have used approximately 90% of your storage limit of 100MB, will receive an automated message from the Dolphin Email system to your Inbox. Also, messages and/or attachments that would push your account over the storage limit will be returned to the senders.

You should delete messages to reduce the size of your account. Please refer to the section "How Do I Increase Storage Space for My Account?" in this document.

What Happens When I Run Out of Storage Space?

When you have used up all 100MB of your storage space, messages and/or attachments that would push your account over the storage limit will be returned to the senders. You should delete messages to reduce the size of your account. Please refer to the section " How Do I Increase Storage Space for My Account?" in this document.

How Do I Increase Storage Space for My Account?

You can reclaim your used storage space by:

• Deleting spam email from your Inbox 
• Deleting old email in your Inbox
• Deleting email from your Sent Items folder
• Deleting email from your Trash folder

Please refer to the "Where Can I Help with my Dolphin Email account Online?" section of this document.

Can I Buy More Storage Space for My Account?

At this time, purchasing additional storage space for your Dolphin Email account is not available.

Spam Protection

Will my Dolphin Email Account Receive a Lot of Spam Email?

This depends on your individual use of your Dolphin Email account. CSU Channel Islands will not sell your email address to any third parties.

If you do any of the following, there is a good chance you can end up on a spammer's email list:

• Post or sign up on an online bulletin board
• Post in a Usenet newsgroup
• Participate in or sign up to chat rooms
• Include your email address in an online service's member directory
• Reply to spam email that has been sent to you
• Large email providers such as Yahoo, AOL, and Hotmail hold user accounts that have common usernames, such as 'Smith,' 'Dave,' 'webmaster,' 'info,' etc.

Additional information on protecting your email account from spam can be obtained from: http://spam.abuse.net.

Email Forwarding

How Do I Forward My Dolphin Email to an Outside Email Account?

You can automatically forward emails received through your Dolphin Email to any email account you desire.

Please note: the option to enable email forwarding is only available when you access Dolphin Email on Windows using Internet Explorer 6 or above.

1. Logon to Dolphin Email (on Windows, using Internet Explorer 6 or above).
2. Select the Rules option from the bottom-left menu in Dolphin Email.
   
3. Select the "New" button
   
4. In the Rule Name box, enter a name for your Rule, such as “Forward Mail”
   
5. Select the "Forward it to" button, and enter the email address to which you will forward your Dolphin Email.
6. Uncheck the "Keep a copy in my Inbox" checkbox. If you leave it checked, then your Inbox could fill up and exceed your storage limit, which may cause you to lose important emails.
7. Select the "Save and Close" button in the Edit Rule window, then click "OK" to accept your changes.
    
8. You can test your mail forwarding by sending an email to yourself within Dolphin Email; if it was set up correctly, it will be forwarded to the specified account.

Viewing Sent Messages

How Do I View My Sent Messages?

1. Sign in to Dolphin Email.
2. Once you have signed in, click on the "Sent Items" link in the "Folders" list.
3. Then you will be able to view the items you have sent. 

Logging Out of Dolphin Email

Important Note about Logging Off

It is extremely important that you log off every time you use the Dolphin Email system, especially when you are working in a computer lab.

Logging off will ensure that no one else may send email or use your Dolphin Email account.

In the event that you forget to log out, your email session will typically time out after 15 minutes of inactivity.

How Do I Exit or Log Out of the Dolphin Email System?

1. Click on  on the system menu 
2. You will then be transferred to back to the Dolphin Email home page, which confirms that you have logged out successfully.
3. You may then close your browser window.
   

Obtaining Additional Help

I Still Can't Log In to Dolphin Email. Where Can I Get Help?

You may call the Help Desk at 805-437-8552 or email helpdesk@csuci.edu for assistance. 

Where Can I Help with my Dolphin Email account Online?

Additional instructions on typical tasks within the Dolphin Email system can be found online once you log in to Dolphin Email. After you log in, click on .

Additional documentation is available on the CSUCI Email Help page, located at http://www.csuci.edu/it/email/.

Can I Talk to Someone for Help with My Email?

You may call the Help Desk at 805-437-8552 or email helpdesk@csuci.edu for assistance. 

Where Can I Find this Document Online?

This document is available on the CSUCI Email Help page.