Cashier/Billing Frequently Asked Questions
The University Cashier is located in the Enrollment Center on the first floor of the Professional building.
Office hours are:
- Monday & Wednesday 8:30 to 5:00
- Tuesday & Thursday 8:30 to 3:00 & 4:00 to 5:00
- Friday 8:30 to Noon
Cashier's direct line: (805) 437-8810
Fax: (805) 437-8900
*Please note that fees are subject to change without notice due to Trustee, Legislative, or University action.
Updated fee information, payment deadlines, and procedures are provided each semester in the Schedule of Classes.
Q: Can I pay before I register?
A: The only fees due before registration are the non-refundable Intent to Enroll fee for incoming students. The fee is $100 and will be credited towards your registration fees when you enroll.
Q: When can I pay for my registration fees?
A: You must pay your registration fees by the published due date after you register . A $25 late registration is applied to student accounts who register after the start of the term. Failure to pay by the due date will result in late fees and/or disenrollment from all courses.
Q: What type of payments do you accept?
A: We accept cash, personal checks, money orders, cashier's checks in our office. MasterCard, AMEX, Discover and Diner's Club are accepted on-line.
Q: To whom do I make my check out?
A: Checks should be made out to CSUCI.
Q: Do you accept credit cards?
A: Credit cards are only accepted on-line.
Q: What happens if my check or credit card is dishonored?
A: For each dishonored check or credit card, a $25 fee will be assessed to your account. A dishonored check or credit card is the same as no payment in terms of completing your registration.
Q: How can I pay my fees if my check or credit card has been dishonored?
A: If your check was dishonored then you may pay by cash, money order, or credit card. If your credit card was dishonored then you may pay by cash, or money order. If you have more than three dishonored checks, you will lose your check writing privileges with the University.
Q: Can I mail my payment?
A: Yes, we do accept payments, checks, cashier's checks and money orders only, via mail. To avoid late fees and/or disnerollment, payment must be recieved in our office by the due date. Post mark dates are not honored. Our mailing address is:
University Cash Services
California State University, Channel Islands
One University Drive
Camarillo, California 93012
A: Financial holds are removed within 48 hours of all debt being cleared with the University.
Q: What payment options are available?
A: The CSU offers a deferred installment payment plan to assist non-financial aid students. The State University Fee Installment Contract, is available to all non-financial aid students (in good financial standing with the University) and will defer two-thirds of the State University Fee for all eligible students who apply. This plan has a $33 non-refundable deferral fee. The second and third (final) payments can be paid earlier than the due date, but each payment must be received by 5:00pm on the due dates.
Q: Can I pay my registration fees in installment payments?
A: Yes, non-financial aid students can pay registration fees in installment payments once a completed and approved State University Fee Installment Payment Agreement and Application Form is on file with the University Cash Services Office.
Q: How many payments do I have to make if I signed the Installment Payment Agreement (IPA)?
A: You will make four payments when you agree to the IPP plan. Your first payment is due when you sign the contract along with a $33 non-refundable deferral fee. Your second, third and fourth payments due dates are specified on the installment plan contract.
Q: Will I be billed each month if I am on the installment plan?
A: No, the Cashier's Office will not bill you. Please retain a copy of your signed contract to know when payments are due and you should be checking your "MyCSUCI" account on a regular basis.
Q: Is there a late charge if I do not pay my installment payment on time?
A: Students will incur a $25 late fee for each installment that is past due.
Q: What will happen to me if I do not pay all my installments?
A: Failure to pay your installments may result in you being disenrolled from your classes, receive no credit for your classes, and will not receive a refund for the fees that you have paid. The University is entitled to withhold any of its services from you and take any other legal remedy available, including use of a collection agency. Defaulting on payments will prohibit you from being able to use the installment in future terms.
Q: I do not understand my statement. What do I do?
A: Call the Cashier's Office at (805) 437-8810 or visit the Cashier"s Office in the Enrollment Center on the first floor of Sage Hall.
Q: I received a Refund Check and now I am being charged for the something else. Why?
A: Refunds are calculated as of a particular date. After that date, you may be charged for something else. This does not happen often, but it does happen.
Q: What will happen to me if I do not pay my fees by the listed due date?
A: Should a student or former student fail to pay a debt owed to CSUCI, the university may withhold permission to register; to use facilities for which a fee is authorized to be charged; or to receive services, materials, or merchandise or any combination of the above until the debt is paid (sections 42380 and 42381 of title 5, California Code of Regulations). For example, Channel Islands may withhold permission to receive official transcripts from any person owing a debt. The student will also be disenrolled from their courses if they fail to pay their fees by the due date posted for that particular semester.
Q: What do I do if I feel I do not owe anything?
A: A student who does not believe s/he owes all or part of an unpaid obligation should contact the University Cash Services office at (805) 437-8810. That office will review pertinent information, including information the student may wish to present, and advise the student of its conclusions regarding the debt.
Q: Will I be charged a late fee if I register on or after the 1st day of classes?
A: A $25 late registration fee goes into effect at 5 p.m. on the published Registration Fee Payment Deadline for students who have not paid registration and other fees or have confirmed financial aid. Financial Aid students who have confirmed financial aid but not yet received a disbursement of funds will not be subject to this fee until the financial aid disbursement date.
Q: What happens if my Financial Aid does not pay all my fees?
A: If a student has ancitipated aid on their account, he/she can defer payment only for the amount specified. If the anticipated aid does not cover the entire balance, the student is responsbible for paying the remaining amount by the published due date according to when he/she registered. Failure to do so can result in disenrollment from classes.
Q: If I receive Financial Aid and I have not paid my fees for the upcoming semester, will I be dropped from my classes after the first day of class?
A: Financial aid must be applied for, and all paperwork (applications, promissory notes, tax records, Veteran's fee waivers, etc) must be completed, by the student's payment deadline to be eligible for a financial aid deferment.
Q: I am a Financial Aid student and I went up/down in units and my financial aid has already paid my fees, am I responsible for my balance?
A: If financial aid awards are changed, or disallowed, the student is responsible for making payment of any remaining balance within 10 days of notification or by the fee payment deadline date for the term, whichever is sooner.
Q: What did my loan, grant, and/or scholarship check pay for?
A: Normally the financial aid will pay for your registration fees, except for the campus I.D. card, lab fees, and other non-refundable fees. Students should check thier account through "My CSUCI" for further details.
Q: Is my loan, grant, or scholarship ready for pickup?
A: Normally, grants, loans, and scholarships are applied to your account if the amount of your financial aid exceeds the amount you owe, a refund check will be mailed to you. To inquire if your financial aid award has been processed, please contact the Financial Aid Office at (805) 437-8530.
Q: Can my loan and/or grant refund check or scholarship check be mailed?
A: Assuming you do not owe anything, the answer is yes. However, be sure we have your correct mailing address. If you are not sure, please complete a Name/Address Change Form located in the Enrollment Center.
Q: Can what I owe be deducted from my loan, grant, or scholarship check?
A: Generally yes because grants, student loans, and some scholarships are automatically applied to your account. Some scholarships may be endorsed by the student in order to be applied to your balance. Any balance left over will be refunded to you.
Q: Do I get all my money back if I drop before the 1st day of school?
A: Yes; however, you will be charged and liable for fees for any and all classes in which you are enrolled or subsequently add on or after the first day of classes. To receive full refund of fees you must drop all classes BEFORE the first day of classes.
Q: How much money do I get back if I drop on or after the 1st day of class?
A: Classes dropped on or after the first day of classes are subject to a pro-rated refund up to the 60% point in the semester (minus a $10 processing fee) when no financial credit or refund will be processed. Fees will not be reversed or waived for courses dropped after that date except for students who are unable to continue a course because of university regulations or compulsory military service. Additional information is available by phoning (805) 437-8810.
Q: When does the pro-rated refund end?
A: Consult the schedule of classes for these dates.
Q: Will I receive a refund if I drop my classes after the drop period has past?
A: A student who fails to drop classes prior to the end of the campus drop period, or fails to officially withdraw from the campus, shall not be entitled to any refund of registration fees or mandatory fees.
Q: Do I have to pay fees if I do not drop on or after the 1st day of class even if I never attend the courses?
A: Prospective students who register for courses offered by the University are obligated for the payment of fees associated with registration of those courses. Failure to cancel registration in any course for an academic term prior to the first day of the academic term gives rise to an obligation to pay student fees including any registration fees for the reservation of space in the course.
Q: What are some of the penalty and non-refundable fees?
A: The penalty and non-refundable fees are as follows:
- Intent to Enroll: $100.00
- Late payment fee: $25.00
- Missed deadline fee: $10.00.
This fee assessed for failure to meet an administrative deadline, appointment, action, or time limit.
- Late course registration fee: $25.00
- I.D. card replacement fee: $15.00
- Dishonored checks or credit card returned for any reason: $25.00.
A dishonored check or credit card will be considered the same as no payment.
- Late payment for installment plan: $25.00.
This fee will be assessed for each late payment for installment plan.
- Transfer Orientation fee: $25.00
- Freshman Orientation fee: $40.00
- Application fee: $55.00
- Credential Application fee: $25.00
- Diploma fee: $45.00
- Deferral fee: $33.00