Please click on the question to view the answer:

Q: Can I pay before I register?
Q: When is the due date for paying tuition?
Q: What type of payments do you accept?
Q: Why is there a merchant fee added to the transaction?
Q: Does the University make any money off of the merchant fee?
Q: How can I avoid paying the merchant fee?
Q: Where can I mail my payment?
Q: Can I pay using a wire transfer?
Q: What happens if my check or credit card is dishonored?
Q: How long does it take to clear a financial hold?
Q: Can I use a payment plan to pay my tuition and mandatory campus fees?
Q: How can I sign up for a tuition payment plan?
Q: Will I be billed each month if I am using a tuition payment plan?
Q: What happens if I miss an installment of my payment plan?
Q: I do not understand my statement. Who can help me?
Q: I received a Refund Check and now I am being charged for the something else. Why?
Q: What will happen to me if I do not pay my fees by the listed due date?
Q: What happens if my Financial Aid does not pay all my fees?
Q: I am a Financial Aid student and have changed the number of registered units.  How will this affect my financial aid?
Q: I am eligible to receive a refund from my account.  What is the quickest (safest) way to receive the refund?
Q: If I made my first payment by credit/debit card or electronic check, but then received my Financial Aid, how will I receive my refund?

Q: Do I get all my money back if I drop before the 1st day of school?
Q: How much will I be refunded if I drop on or after the 1st day of class?
Q: What are some of the penalty and non-refundable fees?

Q: Can I pay before I register?
A: The only fees due before registration is the non-refundable Island View Orientation Fee for incoming students. The fee is $175 for Freshmen and $50 for Transfers.  This fee is non-refundable.
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Q: When is the due date for paying tuition?
A: Tuition payments are due by 5:00pm by the date listed in the Tuition/Fee Assessment Calendar.  Students can also find the tuition payment deadline on their CI Record.  Failure to pay by the due date can result in late fees and/or disenrollment from all courses.
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Q: What type of payments do you accept?
A: At the Cashier’s Window we accept cash, personal checks, money orders and cashier's checks.  Online through CashNet we accept electronic checks (no additional fees), wire transfers (no additional fees) and MasterCard, AMEX, Discover, Visa and Diner's Club cards (an additional 2.75% non-refundable merchant fee added to the transaction).  Paper checks must be made out to CSUCI and should include the student’s ID number.  Mailed payment must be received in our office by the due date or it will be considered late. 
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Q: Why is there a merchant fee added to the transaction?
A: A merchant fee is charged to process each and every credit/debit card transaction, whether it's approved or declined by the card-issuing bank.  CashNet charges a 2.75% merchant fee for each credit/debit card transaction, which covers the cost of providing the service of making an online payment.  Not every student uses a credit/debit card as payment, so the University cannot pay this fee.  Therefore, it is paid by the student(s) utilizing the service.
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Q: Does the University make any money off of the merchant fee?
A: No, the University does not make any money off of the merchant fee.
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Q: How can I avoid paying the merchant fee?
A: You can avoid paying the merchant fee by choosing to pay online by electronic check, or in person by paper check, cash or money order.
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Q: Where can I mail my payment?
A: Payment checks that are mailed directly to SBS still need to arrive prior to or by the 5:00 pm payment deadline as listed in the Tuition/Fee Assessment Deadline in order to avoid disenrollment and/or late fees.  Post-dated checks are not accepted.  Payments can be mailed to:

Student Business Services
California State University, Channel Islands
One University Drive
Camarillo, California 93012[back to top]

Q: Can I pay using a wire transfer?
A: Yes, payment by wire transfer through Western Union Business Solutions can be accomplished through your MyCI account.  Please refer to the Student Business Services Forms and Tutorials website for step-by-step instructions on completing a wire transfer payment.
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Q: What happens if my check or credit card is dishonored?
A: For each dishonored check or credit card, a $25 fee will be assessed to your account. A dishonored check or credit card is the same as no payment in terms of completing your registration.
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Q: How long does it take to clear a financial hold?
A: Currently the process to remove a financial hold is a manual process.  We attempt to remove financial holds within 48 hours of payment, but students are welcome to call the Student Business Services office after submitting a payment in order to ensure the hold is removed.   
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Q: Can I use a payment plan to pay my tuition and mandatory campus fees?
A: Yes, we offer an installment plan which separates your bill into three payments (specific due dates are listed in the Tuition/Fee Assessment Calendar).  There is a fee of $33 non-refundable fee to use the payment plan, which is due with your first payment.  Each payment must be received by 5:00pm on the due date.  If payment is not received by the stated due date, a $25 late fee will be assessed. 
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Q: How can I sign up for a tuition payment plan?
A: You can apply to use a tuition installment payment plan through your MyCI account.  A how-to guide can be accessed on the Student Business Services Forms and Tutorials website.  
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Q: Will I be billed each month if I am using a tuition payment plan?
A: No, Student Business Services will not send you any paper bills.  Please retain a copy of your tuition payment plan contract to know when payments are due.  Students can also view payment due dates and amounts through their MyCI page.  
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Q: What happens if I miss an installment of my payment plan?
A: If you do not pay the 1st installment in full by the published due date you could be disenrolled from classes.  If you miss the 2nd and any following installment payment plan due dates, a $25 late fee will be assessed to your account and a financial hold applied to your account.  Defaulting on payments will prohibit you from being able to use the installment payment plan in future terms.  
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Q: I do not understand my statement. Who can help me?
A: Call the Cashier's Office at 805-437-8810 or visit the Cashier's Office in the Enrollment Center on the first floor of Sage Hall.
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Q: I received a refund check and now I am being charged for the something else. Why?
A: Refunds are calculated as of a particular date. After that date, you may be charged for something else. This does not happen often, but it does happen.  This situation is rare, but could occur (for example) if a student is enrolled in 9 units, drops to 6 units, receives a refund, and then re-enrolls for 3 units after the refund has processed. 
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Q: What will happen to me if I do not pay my fees by the listed due date?
A: Should a student or former student fail to pay a debt owed to CSUCI, the University may: withhold permission to register; to use facilities for which a fee is authorized to be charged; or to receive services, materials, or merchandise or any combination of the above until the debt is paid (sections 42380 and 42381 of title 5, California Code of Regulations). For example, Channel Islands may withhold permission to receive official transcripts from any person owing a debt. The student could also be disenrolled from their courses if they fail to pay their fees by the due date posted for that particular semester.
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Q: What happens if my Financial Aid does not pay all my fees?
A: Students are responsible for paying any remaining account balance after Financial Aid is applied.  Failure to complete payment by the published due date can result in disenrollment from classes.
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Q: I am a Financial Aid student and have changed the number of registered units.  How will this affect my financial aid?
A: Financial Aid is awarded based on the number of units.  When units are changed (dropped or added), your Financial Aid award will be recalculated based on your new enrollment.  The student is responsible for paying any resulting balance within 10 days of notification or by the fee payment deadline for the term, whichever is sooner.
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Q: I am eligible to receive a refund from my account.  What is the quickest (safest) way to receive the refund?
A: The quickest way to receive a refund is by enrolling in direct deposit through your MyCI account.  If you have not enrolled in direct deposit, your refund will be issued by check, and can only be mailed to your address on file.  A how-to guide can be accessed at the Student Business Services Forms and Tutorials website.  
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Q: If I made my first payment by credit/debit card or electronic check, but then received my Financial Aid, how will I receive my refund?

A: The Financial Aid will be applied to the remaining balance of your account.  Then, any remaining aid will be used to refund the credit/debit/electronic check payment to its original payment source.  Any remaining aid will then be refunded directly to the student through a paper check or direct deposit.  Please allow 4-6 weeks for refund processing.

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Q: Do I get all my money back if I drop before the 1st day of school?
A: Yes; but only if you drop all classes BEFORE the first official day of the term.  
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Q: How much will I be refunded if I drop on or after the 1st day of class?
A: Classes dropped on or after the first day of classes are subject to a pro-rated refund up to the 60% point in the semester when no financial credit or refund will be processed. Failure to cancel registration in any course for an academic term prior to the first day of the academic term gives rise to an obligation to pay student fees including any registration fees for the reservation of space in the course.  Fees will not be reversed or waived for courses dropped after that date except for students with extenuating circumstances. Additional information is available by contacting Student Business Services at sbs@csuci.edu or  805-437-8810.
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Q: What are some of the penalty and non-refundable fees?
A: The penalty and non-refundable fees include the following:

  • Late payment fee: $25.00
  • Late course registration fee: $25.00
  • I.D. card replacement fee: $15.00
  • Dishonored checks or credit card returned for any reason: $25.00.
    A dishonored check or credit card will be considered the same as no payment.
  • Late payment for installment plan: $25.00.
    This fee will be assessed for each late payment for installment plan.
  • Transfer Island View Orientation fee: $50.00
  • Freshman Island View Orientation fee: $175.00
  • Application fee: $55.00
  • Credential Application fee: $25.00
  • Graduation fee: $50.00
  • Change of Graduation Date fee: $15.00
  • Tuition Payment Plan fee: $33.00
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