Frequently Asked Questions (FAQ) about Dolphin Email powered by Google

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Dolphin Email FAQ - Updated 2010-08-24

What is Dolphin Email, powered by Google?

Dolphin Email is the student email system for CSU Channel Islands. It is one of the official means of communication between the University and its students. Please see the CSU Channel Islands Policy on Communication with Students.

When does Dolphin Email, powered by Google, go live?

The new system goes live on Monday, August 23, 2010.

Will my e-mail address change? What is my Dolphin Email address?

Yes! Your new Dolphin Email address ends in @myci.csuci.edu.

For example, if your old Dolphin Email address was pat.smith123@dolphin.csuci.edu, your new Dolphin Email address will be pat.smith123@myci.csuci.edu

What happens when messages are sent to my old @dolphin.csuci.edu email address?

Mail sent to your old @dolphin.csuci.edu email address will automatically be routed to your new Dolphin Email inbox.

How to I log into Dolphin Email powered by Google?

Your can access Dolphin Email by logging to myCI using your Dolphin Name and Password.

How do I create my Dolphin Email powered by Google email account?

You don't need to do anything to get a Dolphin Email account. Your Dolphin Email account is created for your automatically when you become a student. Please refer to the "How do I get my Dolphin Name" section on the T&C Account ID & Password FAQ page.

Can I choose a different Dolphin Email address?

Students and alumni are not permitted to select an arbitrary Dolphin Email address (such as ilovecsuci@myci.csuci.edu.) All Dolphin Email addresses are created based on the Dolphin Name of a student or alumnus/alumna, and the Dolphin Name is created based on the legal and preferred name of an individual as stored in CI Records. Students and alumni may only change their Dolphin Name if they update their legal and/or preferred names using the Name Change Process as administered by Records and Registration.

What services are included with my Dolphin Email powered by Google account?

Only email service is officially supported by the University at this time.

Why is the University changing its student e-mail services?

Other CSU campuses are already using Gmail and the Google Apps for Education suite, including Chico, East Bay, Fresno, Northridge. Google Apps is being used by thousands of schools, including more than 30 higher ed institutions.

Gmail, as part of Google Apps for Education, provides greater storage capacity, integration points with key campus systems, a secure and stable infrastructure, and a user interface that is familiar to many existing students. Learn More about Google Apps for Education.

The goals of implementing Dolphin Email powered by Google are:

  • To preserve campus email functionality for students
  • To extend the range of web-based computing services
  • To leverage collective power/experience of other CSU campuses by using the same solution for student email
  • To reduce cost for administering student email

Can I log on to other Google-sponsored services with my Dolphin user name and password (i.e., blogger.com)?

Currently, Google only allows access to specific Google Apps for Education services that are enabled within the University's domain. To access other Google services, you will need to create a separate personal Google account. However, Google is working to bring more applications to the education environment so as they become available, we will announce them to you.

Who is eligible to participate in the Dolphin Email powered by Google service?

Currently enrolled students and University alumni are eligible to participate in the Dolphin Email powered by Google service. Please refer to the "How do I get my Student Dolphin Name" section on the T&C Account ID & Password FAQ page.

At this time, University faculty and staff are not eligible for this service.

How do I change my Dolphin Email password?

You can use either the myCI Change Password service or the myCI Reset Password service to change your Dolphin Password.

How do I get to my old Dolphin Email?

You can access your old Dolphin Email until Friday, October 15, 2010, as follows:

  1. Go to http://mail.dolphin.csuci.edu
  2. Login with your Dolphin Name and Dolphin Password.

If you require assistance, please contact the T&C Help Desk by phone at 805-437-8552 or email helpdesk@csuci.edu.

Where are all my old e-mail messages?

Your mail from the old Dolphin Email system will not be migrated to the new Dolphin Email powered by Google system. You may access your old Dolphin Email for a limited time by going to http://mail.dolphin.csuci.eduand logging in with your Dolphin Name and Dolphin Password.

If you would like to move your mail messages to your new Dolphin Email inbox, please use the Google Mail Fetcher tool.

Where are my old Dolphin Email folders?

Your folders from the old Dolphin Email system will not be migrated to the new Dolphin Email powered by Google system. You may access your old Dolphin Email folders for a limited time by going to http://mail.dolphin.csuci.edu and logging in with your Dolphin Name and Dolphin Password.

If you would like to move your mail messages to your new Dolphin Email inbox, please use the Google Mail Fetcher tool.

After I migrated my old email into the new Dolphin Email system, it appears that some of them migrated while others did not.

Gmail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox. This grouping, called Conversation View, could make it appear that some of your messages did not get migrated. To see all messages in a conversation, just click Expand all. Please visit the Google Support page on Conversation View for more information.

After I migrated my old email into the new Dolphin Email system, I can't find my folders.

All your messages that were contained in folders on the old mail server have been migrated to Gmail in a new format called "Labels." Labels functions just like folders, they help you categorize and organize groups of e-mail messages. To view messages that were in folders, simply click on folder name under Labels within Gmail. For more information on Labels see Google Support page on Labels.

Can I still forward my Dolphin Email to another e-mail provider?

Yes! If you want to configure forwarding to another provider, you must do so in your Google account settings. Please see Google Support page for email forwarding for detailed instructions.

Do I get to keep my address book?

No; this will not be migrated to the new system. You must re-create your contacts in the new Dolphin Email.

What will happen to my old Dolphin Email account?

If you had a Dolphin Email account and Dolphin Email address ending in "@dolphin.csuci.edu" prior to August 23, 2010, then you can still access to your old Dolphin Email by going directly to http://mail.dolphin.csuci.edu/. Your old Dolphin Email account and its contents will stay active until Friday, October 15, 2010.

If you wish to preserve your old email, you can forward the ones you wish to keep to your new "@myci.csuci.edu" Dolphin Email, or you can use the Google Mail Fetcher tool.

Please notify any of your email contacts that they must start using your new Dolphin Email address as of Monday, August 23, 2010.

After Friday, October 15, 2010, you will no longer be able to access your old Dolphin Email account to retrieve old messages, contacts, or other information. Incoming messages sent your old Dolphin Email address will be forwarded to your new Dolphin Email account until Tuesday, November 30, 2010. After November 30, email sent to your old Dolphin Email address will not be processed and will be returned to sender.

If you never had a Dolphin Email account ending in "@dolphin.csuci.edu", then you must access Dolphin Email via myCI.

How long do I get to keep this e-mail address?

You will get to keep this account for life (according to Google and CI terms of service) as long as you meet ANY of the following criteria:

  1. maintain your status as a currently enrolled student at the University; OR
  2. maintain your status as alumnus/alumna of the University.

Your Dolphin Email will be discontinued two terms after you have discontinued your current student status if you have not taken an official leave of absence.

Students who have taken an official leave of absence will continue to maintain their Dolphin Email address up to four consecutive semesters, but no more than six total semesters of leave from the University. Please refer to the Policy on Academic Leave for more information.

What about Alumni?

Alumni of the University may continue to use their Dolphin Email account until further notice.

Can Faculty/Staff members use this service?

Unfortunately, Dolphin Email is not available to faculty & staff at this time. However, the University is researching the viability of using Google Apps for Education for employees in the future.

Can I use other Google Applications such as Calendar and Chat?

No. Only the Google mail service is officially supported by the University at this time.

How much total disk space does a student have in Dolphin Email and Alumni Dolphin Email?

The storage capacity for your new Dolphin Email powered by Google account is continually increasing. The current storage capacity per account is over 7 gigabytes.

Can I access my Dolphin Email on my mobile phone or other mobile device?

Yes; you have two options to access Dolphin Email on your mobile device:

Option A. Use the web browser on your device. In your device's web browser, Go to myCI, and login with your Dolphin Name and Dolphin Password. Once you have logged in to myCI, click on the "Dolphin Email for students/alumni" link. This will take you to the mobile version of the Dolphin Email web site, where you can read messages and compose email in your Dolphin Email account.

Option B. Configure the IMAP client on your device. If you wish to access your new Dolphin Email from your mobile device via IMAP (such as iPhone, iPad, Android, or BlackBerry), please reset your myCI password before you configure your IMAP access. This is necessary to ensure that your password is synchronized with your new Dolphin Email mailbox. Once you have reset your myCI password, please refer to Google's supported IMAP client list for instructions for configuring your device.

Can I use other e-mail programs, or clients, to access my Dolphin Email account?

Yes. You can access your Dolphin Email powered by Google account using POP, IMAP, and mobile e-mail programs.

What if I already have a personal GMail account?

You can continue to use your personal GMail account. However, Your Dolphin Email account is your official University e-mail address, and the University will send you official communication to this email address. It is recommended to set up Dolphin Email to forward messages to your personal email account. Read instructions on how to configure forwarding on the Google Support site.

How does Google handle Spam?

Your new Dolphin Email account will be protected from spam by Google’s anti-spam software. Read more about how Google handles spam.

Why can't I log into my account directly through the Google Web site?

Because of account customization and security requirements for the University's instance of the Google Apps for Education software suite (which includes the new Dolphin Email powered by Google), users must log in through myCI.

What if I want to use a Google program that is not offered through my Dolphin Email powered by Google account?

Dolphin Email is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite. In addition, the University may disable specific features.

How do I share documents?

The Documents feature in Dolphin Email powered by Google is not currently enabled or supported by the University.

How do I share documents with my personal GMail account?

The Documents feature in Dolphin Email powered by Google is not currently enabled or supported by the University.

How do I view attachments?

There are several ways to view attachments. Learn more about viewing attachments on the Google support site.

Which browsers can I use to access my Dolphin Email powered by Google account?

View a list of supported browsers for Dolphin Email on the Google support site.

What are the policies that apply to my Dolphin Email account?

Your Dolphin Email powered by Google account is subject to the University's Responsible Use Policy. Your Dolphin Email account will be subject to Google's e-mail quota policy, which is currently more than 7+ gigabytes and constantly growing. Google does not place limits on how long users can keep e-mail. Your Dolphin Email powered by Google account is also subject to Google's terms of service and privacy policies. Please read our Terms of Service.

Can I opt out of Dolphin Email powered by Google?

No. This e-mail address is your official email address through which the university sends official written communications. Students are expected to check their email on a frequent and consistent basis to stay current with university-related communications, and may forward their email from their Dolphin Email e-mail account to another e-mail address at their own risk. The university is not responsible for the handling of email by 3rd parties or external providers. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Dolphin Email account. Please review the Policy on Communication with Students.

Is Dolphin Email accessible (Section 508 compliant)?

Google is actively working on improving Section 508 compliance. Dolphin Email users have the following options to access their e-mail:

  1. You can view Dolphin Email with basic HTML. Learn more information on basic HTML View in Gmail.
  2. You can view Dolphin Email using free Section 508 compliant desktop email software such as Thunderbird.
  3. You can use Dolphin Email with accessible technologies. Learn more about accessibility features in Gmail.

Does Dolphin Email meet FERPA guidelines?

Google is contractually and legally responsible to protect information. Google will not share Dolphin Email contents or personal information to outside parties. Read Google's Terms of Service for Google Apps for Education.

How can I find another student's Dolphin Email address?

A web-based opt-out student directory is currently in development. The directory will be available in myCI and is expected to launch November 2010.

I recently changed my name. How will this affect my Dolphin Email address?

Students must complete the Name Change process to update their Dolphin Email address. Please contact Records and Registration for more information about the name change process.

Once the process is completed by Enrollment Services, an email alias will be automatically created for your new name. Your old email address will still exist, so that mail sent to both email addresses will be routed to the same account.

I need more help with Dolphin Email. Who can I contact?

If you can't find the answer to your question on this FAQ page, please contact the T&C Help Desk at helpdesk@csuci.edu or call 805-437-8552.

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