Dolphin Student Email System Complete Guide and FAQ

Last updated: 2012-09-10

Table of Contents

Summary
  • Dolphin Email Features
  • What Can My Dolphin Email Account Do?

Frequently Asked Questions

  • What is My Dolphin Email Address?
  • How to Sign In to Dolphin Email
    • Important Note for First-Time Users
    • How do I sign in to Dolphin Email?
  • Password Problems
    • I Forgot My Password. How do I Retrieve It?
    • How Do I Change My Password?
  • Storage Space and Attachments
  • Spam Protection
    • Will my Dolphin Email Account Receive a Lot of Spam Email?
  • Email Forwarding
    • How Do I Forward My Dolphin Email to an Outside Email Account?
  • Viewing Sent Messages
    • How Do I View My Sent Messages?
  • Logging Out of Dolphin Email
    • Important Note
    • How Do I Exit or Log Out of the Dolphin Email System?
  • Obtaining Additional Help
    • I Still Can’t Log In to Dolphin Email. Where Can I Get Help?
    • Where Can I Help with my Dolphin Email account Online?
    • Can I Talk to Someone for Help with My Email?

Summary

This document summarizes the features available in the Dolphin student email system, provides step-by-step instructions for first-time login to the Dolphin Email system, and answers users’ frequently asked questions.

Dolphin Email features

Dolphin Email supports the following features:

  • Over 7GB of storage space
  • Send up to 25MB file attachments
  • Web-based interface at http://myci.csuci.edu
  • Windows and Mac compatible interface
  • Email addresses at "@myci.csuci.edu", i.e., pat.jones999@myci.csuci.edu
  • Forward incoming email to a preferred email address
  • Built-in spam filtering

What Can My Dolphin Email Account Do?

Here's a list of the basic functions of Dolphin Email:

  • Compose, send, and receive email messages and attachments
  • Create Folders to organize incoming email
  • Create and maintain an Address Book of contacts
  • Search for email messages by message, sender, recipients, text, date or file size

Frequently Asked Questions

What is My Dolphin Email Address?

Your Dolphin Email address is: your Dolphin Name + "@myci.csuci.edu"

For example, a student with a Dolphin Name of pat.smith999 would have the Dolphin Email address pat.smith999@myci.csuci.edu

How to Sign In to Dolphin Email

Important Note for First-Time Users

Before you sign in to Dolphin Email for the first time, you must activate your account via myCI.

How do I sign in to Dolphin Email from a web browser?

  1. Go to myCI (http://myci.csuci.edu) in your web browser.
    myCI login screen
  2. Enter your Dolphin Name and your Dolphin Password. (what is my Dolphin Name?What is my Dolphin Password?)
  3. Click the "Dolphin Email" link under the "My Links" section when you log in to myCI.
    Screenshot of myCI home page once a user logs in
  4. When you have logged in successfully, you will see your Dolphin Email Inbox.
    Screenshot of Dolphin Email Inbox

Can I access my Dolphin Email on my mobile phone or other mobile device?

Yes; you have two options to access Dolphin Email on your mobile device:

Option A. Use the web browser on your device. In your device's web browser, Go to myCI, and login with your Dolphin Name and Dolphin Password. Once you have logged in to myCI, click on the "Dolphin Email for students/alumni" link. This will take you to the mobile version of the Dolphin Email web site, where you can read messages and compose email in your Dolphin Email account.

Option B. Configure the IMAP client on your device. If you wish to access your new Dolphin Email from your mobile device via IMAP (such as iPhone, iPad, Android, or BlackBerry), please reset your myCI password before you configure your IMAP access. This is necessary to ensure that your password is synchronized with your new Dolphin Email mailbox. Once you have reset your myCI password, please refer to Google's supported IMAP client list for instructions for configuring your device.

Password Problems

I forgot my password. How do I retrieve it?

Go to MyCI and click the "Reset Password" link.

How do I change my password?

Go to MyCI, log in using your Dolphin Name and Password, and click the "Change Password" link.

Storage Space and Attachments

How much storage space do I get?

You have over 7 gigabytes (7 GB) of storage space for your Dolphin Email account. This includes all email and attachments in your Inbox, Folders, Deleted Items and Sent Items folders.

How do I know how much space I have left?

Once you logon to Dolphin Email, a message is displayed at the bottom of every page that reads "You are currently using ## MB (##% of your available-space-in-MB)"

What Size File Attachments Can I Send and Receive?

You can receive file attachments up to 25 megabytes (25 MB) in size.

What Kind of File Attachments can I send?

You can send most kinds of files as attachments, including documents, pictures sound files and more. Certain file types are blocked to prevent potential viruses. The Google Support site provides a list of the types of file attachments which are blocked.

Will Dolphin Email ever automatically delete emails in my account?

Yes. The contents of the "Spam" folder will be automatically emptied every 30 days. You should move messages that you want to keep from your "Spam" folder to your Inbox or to another folder. Please refer to the Google Support page about spam on how to move your emails to different folders. In addition, the " Trash" folder is automatically emptied every 30 days.

What Happens When I Am Almost Out of Storage Space?

Although it is unlikely that you will run out of storage space, you should periodically check your Dolphin Email box to make sure you are not running out of storage space. The amount of space remaining will be displayed at the bottom of every page, and will read "You are currently using ## MB (##% of your available-space-in-MB)".

If you run out of space, messages and/or attachments that would push your account over the storage limit will be returned to the senders.

You should delete messages to reduce the size of your account. Please refer to the section "How Do I Increase Storage Space for My Account?" in this document.

What Happens When I Run Out of Storage Space?

When you have used up all of of your storage space, messages and/or attachments that would push your account over the storage limit will be returned to the senders. You should delete messages to reduce the size of your account. Please refer to the section " How Do I Increase Storage Space for My Account?" in this document.

How Do I Increase Storage Space for My Account?

You can reclaim your used storage space by:

  • Deleting spam email from your Inbox
  • Deleting old email in your Inbox
  • Deleting email from your Sent Items folder
  • Deleting email from your Trash folder

Please refer to the "Where Can I Help with my Dolphin Email account Online?" section of this document.

Can I Buy More Storage Space for My Account?

At this time, purchasing additional storage space for your Dolphin Email account is not available.


Spam Protection

Will my Dolphin Email Account Receive a Lot of Spam Email?

This depends on your individual use of your Dolphin Email account. CSU Channel Islands will not sell your email address to any third parties.

If you do any of the following, there is a good chance you can end up on a spammer's email list:

  • Post or sign up on an bulletin board
  • Post your email address on a web site or social networking web site
  • Participate in or sign up to chat rooms
  • Include your email address in an online service's member directory
  • Reply to spam email that has been sent to you

Additional information on protecting your email account from spam can be obtained from: http://spam.abuse.net.

Email Forwarding

How Do I Forward My Dolphin Email to an Outside Email Account?

You can automatically forward emails received through your Dolphin Email to any email account you desire.

  1. Sign in to Dolphin Email.
  2. Click "Settings" at the top of any page
  3. Open the "Forwarding and POP/IMAP" tab.
  4. Follow the instructions to configure email forwarding on the Google Support site

Viewing Sent Messages

How Do I View My Sent Messages?

  1. Sign in to Dolphin Email.
  2. Click on the "Sent Mail" link.
  3. Then you will be able to view the items you have sent.

Signing Out of Dolphin Email

Important Note about Signing Out

It is extremely important that you sign out (log off) every time you use the Dolphin Email system, especially when you are working in a public space, such as a classroom or computer lab. Your Dolphin Email session will not automatically time out, so logging off will ensure that no one else may send email or use your Dolphin Email account.


How do I sign out of Dolphin Email correctly?

  1. Click on the "Sign Out" link in Dolphin Email at the top of the page.
  2. You will then be transferred to back to your myCI home page.
  3. Click the "Sign Out" link in myCI.
  4. Close all open browser windows. This is very important; you must close all open browser windows to ensure that you are properly logged off of Dolphin Email.

Obtaining Additional Help

I still can't logon to Dolphin Email. Where can I get help?

Please call the T&C Help Desk at 805-437-8552 or email helpdesk@csuci.edu for assistance.

I have more questions about the new Dolphin Email system.

First, please review the Dolphin Email Migration FAQ. It answers the most common questions about the migration to the new Dolphin Email system.

Specific instructions on typical tasks within the Dolphin Email system can be found online once you log in to Dolphin Email. After you log in, click on the "Help" link.

Can I talk to someone for help with my Dolphin Email?

Yes; please call the T&C Help Desk at 805-437-8552 or stop by the Help Desk in Broome Library 1340.

About this Document

Prepared by: Peter Mosinskis, Director of IT Strategy

Revised: 2010-09-10
Created: 2007-09-10

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