Get Help

The Help Desk is the primary point-of-contact for all technology issues at CI.

Contact Us

You can contact the Help Desk using any of the following means: 

  • Phone: 805-437-8552 (or dial extension 8552 from a campus phone)
  • Email: helpdesk@csuci.edu
  • In Person: visit Broome Library 1340 (see "Face-to-Face Support" section below)
  • myCI: Login to myCI and go to the "My Apps" tab, then in the  "My T&C Work Orders" module click  "Create New Request"

For help requests made by email or myCI, a work ticket will be generated and sent to your email address for confirmation.  

Face-to-Face Support 

The Help Desk is located in Broome Library 1340 and is staffed during the following hours:

  • Monday through Thursday: 8:00 am to 8:00 pm 
  • Friday: 8:00 am to 5:00 pm 
  • Saturday and Sunday: closed 

Summer and Winter break hours:

  • Monday through Friday: 8:00 am to 5:00 pm 
  • Saturday and Sunday: closed 

Frequently Asked Questions

New Employee or Student? We recommend you visit the "New to CI" page first. 

What is my Dolphin User Name and Dolphin Password? Visit the Account ID's and Passwords FAQ for more information. 

What is my email address? Visit the Email page for more information. 

How do I reset my myCI password? You can reset your myCI password here.

How do I access campus wireless? Visit the Wireless Access page.

How do I get a computer and a phone for a new employee? Visit the Setup Requests for New Employees page. 


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