Why is Cal State offering this program?

Throughout the course of the COVID-19 pandemic, students indicated a lack of access to a computer or mobile device as an obstacle in the way of their achievement. CSUCCESS (California State University Connectivity Contributing to Equity and Student Success) represents the CSU’s commitment to closing equity gaps and providing high-quality and reliable personal computing devices to support academic achievement.

During the pandemic, the CSU worked to address part of this challenge by investing more than $18 million to purchase more than 21,000 laptops and tablets and 10,000 mobile Wi-Fi hotspots for students, in addition to loaning out several millions of dollars' worth of existing equipment.

Ongoing challenges of the pandemic require campuses to continue to deliver some courses in virtual or hybrid modalities, posing persistent barriers to student success. These tools will help eliminate barriers and improve student success and equitable graduation outcomes, which are among the CSU’s highest priorities.

Who is eligible to receive a new technology bundle?

All freshman and new transfer students are eligible, but students must complete a request as outlined in an email sent to them. The email included details on how to make the request for an iPad. There are no income-based eligibility requirements. Students may self-identify their need by submitting a request to their campus.

How do students request a device?

Follow the instructions outlined in the email sent to all freshman and new transfer students.

What will students receive?

Students will receive:

  • 64 GB iPad Air
  • Apple Smart Keyboard Folio
  • Apple Pencil
  • Student technology support from their campus

Note: With a keyboard attachment and pencil, this technology bundle is comparable to a laptop.

When can students pick up their device?

CSUCI will distribute devices to new students during their scheduled appointment time. Additional details on where students can pick up their device on campus will be communicated directly to new students via email. 

Do students own the device? Do students get to keep it after graduation?

CSUCI is loaning the device to students for the duration of their education at CSUCI. Upon graduation, students will be asked to return their device to CSUCI. Devices are provided on a loaned basis so as not to impact students’ financial aid.

Who can students contact for help with set-up and IT questions?

Students may contact our Solution Center for technical questions.

Will students need to have Wi-Fi access to use the device?

Students will need to connect to Wi-Fi to get on the internet, make calls and send/receive emails on their iPads. The iPads are Wi-Fi only models and are not equipped with cellular data service.

CSUCI continues to expand outdoor and parking lot access, and CSUCI is exploring new partnership opportunities for student access in public spaces. The CSU continues to work with both public and private partners to support expansion of broadband access across the State of California. 

What happens if the device is damaged or lost?

Students are advised to contact the Solution Center for support if equipment is damaged. If equipment is stolen, it is the student’s responsibility to report it to local or campus police and communicate with CSUCI's Solution Center. In some cases, CSUCI may be able to disable the device remotely, making it unusable until returned. Students may  contact the Solution Center for information about replacing a damaged or lost device.

Will CSUCI  track students’ usage on the device? What data will be collected?

CSUCI will not be monitoring students’ day-to-day activities on the iPads. However, each app has a privacy statement that explains how it collects and uses information.

That being said, CSUCI does monitor network traffic, and the mobile device management system will have the ability to alert our IT staff if the student does something illegal or downloads an app not found in the official Apple App Store.

Students should refer to the CSUCI Student Technology Agreement and Privacy Statement.

What if students need to use assistive technology?

Students should contact the Solution Center for available resources on assistive technology needs. CSUCI’s Disability Accommodations and Support Services office may also be a resource.

Apple also has a variety of accessibility resources linked to the iPad.

Why aren’t all CSU campuses participating?

Many campuses have existing device loan programs in place (library laptop loaners, for example) to serve as an alternative, or in concert with CSUCCESS, to ensure that students have the tools they need to succeed. The CSU has invited all campuses to participate and is actively seeking resources to fund additional phases to expand the initiative to more new and current students on more campuses.

Why are only freshman and new transfer students eligible?

The program is focused on new students, who need more support as they begin their college careers, particularly in light of the ongoing challenges posed by the COVID-19 pandemic. Future phases of CSUCCESS could include returning students.

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