Card Use
The CSU Channel Islands DolphinOne Card is your multi-purpose ID card. Your DolphinOne Card must be presented in order to enter numerous campus facilities, obtain services, and allows library and computer lab access. Your DolphinOne Card may be deactivated and/or retained if inappropriate or illegal use is reported. Reactivation of DolphinOne Card is dependent upon approval by a supervisor. The replacement card fee will apply. Your card and related accounts are non-transferable.
Account Administration
The University Cashier administers the University's various stored value accounts. Funds deposited are referred to as "Dolphin Dollars." Specialty cards will be issued for other purposes.
Debit Account
This account is a record of your money deposited into your Dolphin Cash and Dining Cash accounts. The money is available for purchasing products and services wherever the DolphinOne Card is accepted. Your card acts as a stored value account ("Account"); it is not a credit card. Negative balances, cash withdrawals or cash advances are not permitted. The University accepts and holds prepaid funds, and applies these funds to purchases of goods and services made with your Account. Other than Account closing and refund fees, the University will not charge any fees for the use of your Account. Account balances do not accrue interest or other earnings.
Account Balance
Deposits can be made using cash, checks or credit cards (MasterCard and Visa). There is no minimum balance; however, the University may set a maximum Account balance. You may make a deposit by Visa, MasterCard or cash at any card charging location. No change is given from card charging machines. Cash deposits at any card charging machine will be available immediately on your account.
Accessing an Account and Responsibility for purchases made
DolphinOne Card users may use their card to purchase goods and services at authorized University establishments. You are responsible for all purchases made from your Account. Do not give your card to anyone.
Lost, Stolen or Damaged Cards
You agree to immediately report any lost or stolen DolphinOne Card in person or by logging onto myCI and suspending your card.
You will be responsible for all usage of your DolphinOne Card prior to reporting its loss or theft to DolphinOne Card Services. We cannot re-activate a lost or stolen card if a replacement has been issued. All replacement DolphinOne Cards are subject to a $15 card fee. A petition to waive/refund the Administrative Fee will be considered in the event of theft, classification change, name change, or card defect. In case of theft, the petition must be accompanied by an official copy of the police report in order to be reviewed. Damaged cards may be subject to the full Replacement Fee.
Liability for unauthorized purchases
The University does not assume any liability for purchases made from a lost or stolen card.
Refunds
Refund requests may be submitted to Card Services. A $25 administration fee will be charged for refunds. Any refund will be paid by check through normal University procedures.
Account Closure
An Account will be closed automatically one year after the date when you cease to be a student at or an employee of the University. Students, staff and faculty may close their account at any time by completing the required form at DolphinOne Card Services. A $25 administration fee will be charged for refunded balances. Refunds will not be issued for account balances of $25.00 or less in value. Any refund will be paid by check through normal University procedures. The University reserves the right to close any account that is inactive for more than twelve (12) months. Any remaining balances in Accounts automatically closed will be forfeited to the University.
Receipts and Statements
Most point-of-sale terminals are equipped to provide a receipt for each transaction. It is your responsibility to ensure that the receipt is correct.
Reporting Disputed Account Charges and Error Resolution
If you suspect an error on a receipt or account statement, contact DolphinOne Card Services no later than five (5) days after the error appears. If you report the error orally, a written confirmation may be required within two (2) days. The investigation results should be available within ten (10) days of notification; however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) business days after the close of the investigation. You may request copies of documents used to support the decision of Card Services.
In order to investigate disputed charges, the following information must be provided to Card Services: your name, campus identification number, place, and the approximate day and time, of the charge.
Disclosure
We will disclose information about your account to third parties for any of the following reasons:
- In order to complete a transaction requested by you
- In order to comply with a court order
- To fulfill a lawful University department or program request
- With your written permission.
Your Account information will be released only as permitted by the Family Educational Rights and Privacy Act, California's Information Practices Act, Title 5 of California's Code of Regulations, and /or any other applicable law.
Modification of the terms and conditions
The University may modify these terms and conditions at its sole discretion. California Law governs these terms and conditions.