LifeMatters is an Employee Assistance Program (EAP) designed to provide confidential support for challenges that employees face in their everyday lives. Services are provided through Empathia.

EAP Intro

Notice from Empathia Pacific, Inc. regarding telehealth services: The Specialized Health Care Service Plan Contract Amendatory Rider for AB 457 and the Combined Evidence of Coverage and Disclosure Form Amendatory Rider for AB 457 are available on the LifeMatters website,

All covered members may download the rider by logging into the member website and clicking on the "Combined Evidence of Coverage and Disclosure Rider" at the footer of the site. Members can also request a hard copy by writing to “Member Services: Empathia Pacific 5234 Chesebro Road, Suite 201, Agoura Hills, CA 91301.”

Standard Services:

Access to Life Matters is available through their website, Enter our company password csuci to obtain educational information, useful links, help locating child and elder care providers, self-assessment tests and much more!

Services include, but are not limited to:

  • Counseling services
    • Mental health
    • Substance abuse
    • Workplace problems or conflicts
    • Work/Life balance
    • Grief and loss
    • Coping with change
    • Eating disorders
  • Financial and legal assistance
  • Family support
    • Parenting and family issues
  • Help with relationships
  • Health and wellness support
  • Referrals to community resources
  • Assistance in choosing the best providers


All records, including medical information, referrals and evaluations are kept strictly confidential in accordance with federal and state laws.


The EAP is available 24 hours a day and can be accessed by phone or online. Services are available to all employees and the members of their household, including dependents living away from home. There is no charge for referrals, or for seeing a clinician within the network.

Contact Information:

If you or a family member needs help in the future, LifeMatters is always there.
Contact LifeMatters at 1-800-367-7474.

Questions regarding the EAP can be addressed to the HR Office at

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