Overview
This page consolidates links to service level agreements (SLAs) and operating level agreements (OLAs) between ITS and other University and affiliated organizations.
Service Level Agreements (SLAs)
| Title | SLA Date |
|---|---|
| SLA in Support of CashNet eMarket Sites (PDF, 2.6MB) | 2012-09-26 |
| SLA in Support of LOCKSS (MS Word, 89KB) | 2014-08-14 |
| SLA in Support of NetDocuments (MS Word, 79KB) | 2015-10-28 |
| SLA in Support of OneCard Issues (MS Word, 727KB) | 2010-11-03 |
| SLA-OLA in support of OneCI 2.0 (MS Word, 59KB) | 2018-02-02 |
| SLA in Support of Procurement, Evaluation and Testing of Specific ITS Products | 2019-09-12 |
| SLA in Support of StarRez (MS Word, 1.1MB) | 2015-04-13 |