| Template/Tool | User(s) | Description | |
|---|---|---|---|
| Root Cause Analysis | 5 Whys Example (PDF, 105KB) | Facilitators, Managers & Project Participants | 5 Whys is a simple technique used to identify the root cause of a problem. Using the technique, you ask a series of "Why" questions to peel back the layers of reasons for a problem and get to the root cause or causes. |
| Fishbone Diagram (MS Excel, 15KB) | Facilitator | The fishbone diagram helps you lay out the causes of the problem you may be trying to solve. Each "bone" of the diagram is a cause, and at the head is the problem (or effect). |