Our Mission

The mission of Information Technology Services is:

to provide and support technology and innovative solutions that enhance the educational experience and University operations.

What We Do

We invite you to browse our list of services to learn more how the department supports the University through operations and projects.

How We Do It

We follow our vision and our strategic plan to continuously improve our services.

We execute our vision and plans in accordance with defined IT policies and procedures.

How We're Organized

Under the leadership of Associate Vice President for Information Technology Services and Chief Information Officer James August, the department consists of the following units:

Unit NameServices OfferedContact
AdministrationStrategic planning, budget, and assessmentJames August, Ph.D.
Associate Vice President for Information Technology Services and Chief Information Officer
Application Services (AS)Application support for CI Records, CI Financials, and CSU Common Management System (CMS)Michael Lee,
Director of Application Services
Information SecurityInformation security, audit, risk, and compliance supportCarlos Miranda,
Chief Information Security Officer
InfrastructureNetwork, server, telecommunication and wireless supportDavid Shackelford
Director of Technology Infrastructure

User Services

Computer and technology support for desktops, classrooms, and shared spaces. Solution Center.

Lance Grange
Director of User Services

Project ManagementIT portfolio and project management, IT service management, change management, assessment, IT procurementAsha Ramachandra
Director of IT Strategy
Web ServicesWeb site design, hosting, support, and accessibility
Digital TransformationTeamDynamix, Adobe Sign, and ImageNow support and administration

Career Opportunities

Want to join our team?

Current job openings


For technical support questions, please contact the IT Solution Center or call 805-437-8552.

For general questions or comments about the department or this Web site, please contact James August at james.august@csuci.edu or call 805-437-2099.

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