The Solution Center is dedicated to serving the campus community by providing the first layer of support service for a myriad of campus-related interests, ranging from general campus information to providing technology support. Whether over the phone or in person, the Solution Center team engages with both internal users such as students, faculty and staff, as well as external users including parents, prospective students and donors to provide an array of services to meet these varied needs. Learn more about the Solution Center and its services.

Face-to-Face Support

Due to Broome Library's closure during this period of virtual instruction, the Solution Center Service Desk is not open for face-to-face support. 

For virtual assistance, please book a 15-minute support session via Zoom during the following hours:

  • Monday through Friday: 8:00 am to 10:00 am, 2:00 pm to 5:00 pm
  • Saturday and Sunday: closed

Virtual "walk-in" support hours are hosted via Zoom from 10:00 am to 2:00 pm, Monday through Friday, on a first-come, first-serve basis.

Frequently Asked Questions

New Employee or Student?

We recommend you visit the "New to CI" page first.

What is my Dolphin User Name and Dolphin Password?

Visit the Account ID's and Passwords FAQ for more information.

What is my email address?

Visit the Email page for more information.

How do I reset my myCI password?

You can reset your myCI password.

How do I access campus wireless?

Visit the Wireless Access page.

How do I get a computer and a phone for a new employee?

Visit the Setup Requests for New Employees page.

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