Monthly Technology Maintenance Plan and Schedule

Information Technology Services (ITS) will perform its scheduled monthly technology maintenance, starting at 6:00 PM and ending at 6:00 AM the following morning. The weekly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University.

Jan - July 2024 Proposed ITS Maintenance

Background

To provide the best possible service, ITS must regularly update and perform routine maintenance on its systems and networks. Some of these activities require that the affected systems and networks be shut down. While this work is essential, we also recognize that it presents an inconvenience.

Periodic maintenance on IT systems is mandatory. Here are some of the reasons why:

• Security patches
• Hardware upgrades
• Software patches and upgrades
• Software and component installations
• Re-configurations
• Server reboots
• Availability and fail-over testing

Maintenance usually lasts anywhere from four to six hours but the whole 12 hour period is reserved. Many times, if a server is going to fail, it will happen during the reboots that are required during maintenance.

Note: Software patches, upgrades and installations do not include any major changes to CI Records. These types of maintenance are planned and scheduled separately by the ITS Application Services team.

Maintenance Plan

The plan defines a monthly time for maintenance across ITS systems. Monthly maintenance is scheduled from 6:00 PM until 6:00 AM every Friday. Even though the maintenance period calls for 12 hours, interruptions to end-users are typically brief. During the week prior to maintenance, end-users will be notified via email of any major system outage. However, no notification will be sent for standard maintenance that only affects systems for short periods of time.

Justification

The plan seeks to satisfy the following criteria:

• Suitable vendor support since availability of experienced engineers is significantly better during the day. Since risks and the resulting need for support is highest during maintenance procedures (e.g. system reboots, patch installation and software upgrades), maintenance should be scheduled during daytime hours to minimize downtime.
• Minimize service interruption to end-users. Although the maintenance is scheduled for a 12 hour time period, interruption to end-users is usually brief for the following reason.
• Maintenance on each individual server may last from five to 20 minutes on average. The plan schedules 12 hours due to the total number of servers being maintained.
• Identify an overall low network utilization period for maintenance. Fridays usually show the least amount of activity.
• Sufficient time to complete maintenance and resolve problems when they occur.
• Avoid schedule conflicts with database and system backups. All system and database backups run during the evening and early morning hours.
• Avoid administrative calendar conflicts. A scheduled maintenance on Friday evenings usually avoids conflicts with most administrative activities.
• A single consolidated maintenance period for all ITS systems and networking. A single weekly maintenance period eliminates confusion for end-users, minimizes the number of service disruptions, and provides coordination for the ITS infrastructure groups.

Unplanned Outages

This plan does not exclude the need for an occasional unplanned outage. On rare occasions, security vulnerabilities or performance problems may necessitate unscheduled outages during normal work hours. Every effort will be made to inform the University of these outages ahead of time and services will be restored as quickly as possible.

Maintenance Blackouts

Exceptions to the maintenance schedule will be shown on the calendar as “Blackouts”. During Blackout periods, no major changes or maintenance will be performed, except as required to respond to or prevent a system outage, service disruption or emergency; or for changes required to comply with business process changes for regulatory systems. These "Blackout" periods correspond to peak usage periods during the academic year (such as prior or directly after start of classes, finals, etc.)

Along with scheduled blackouts, there may be times that the regularly scheduled maintenance must be cancelled. Please contact the IT Solution Center advance if a cancellation is required. The cancellation request will be evaluated and a final determination made as quickly as possible.

Questions?

Please contact Director of Technology Infrastructure David Shackelford at david.shackelford@csuci.edu with any questions about this plan or the schedule.