July 18, 2025 -- The campus phone system is undergoing a major upgrade to support
more modern and flexible communication while benefitting from significant cost savings.
The current phone system will reach its end of life in August 2025, making this transition
both necessary and timely. The new platform offers improved features and improved
integration with existing campus tools.
Why Is This Upgrade Happening?
- Unified Experience: The new system integrates with commonly used productivity tools such as email, calendar, and messaging platforms.
- Adaptable Use: Designed to support on-campus, hybrid, and remote users.
- Efficiency: Reduces the need for complex phone infrastructure and lowers maintenance costs.
- Safety Improvements: Fully supports enhanced emergency calling features to help protect the campus community.
Project Completion: May 2026
What’s Included:
- Transition of all employee and departmental phone lines
- Number porting to the new platform
- Replacement of phones in classrooms, public areas, and elevators
- Training and support for users
- Integration with emergency calling services
What’s Not Included:
- Personal mobile phone applications
- Non-campus-managed third-party systems
To learn more contact the HelpDesk at helpdesk@csuci.edu or call 805-437-8552.