Conflict is inevitable, combat is optional. Here are some titles that can improve conflict competence, communications in difficult relationships and collaborative negotiation skills.
- "Difficult Conversations," by Douglas Stone, Bruce Patton and Sheila Heen
- "If I Understood You, Would I Have This Look on My Face," by Alan Alda
- "Humble Inquiry: The Gentle Art of Asking Instead of Telling," by Edgar Schein.
- "Turn Enemies into Allies," by Judy Ringer