Negotiation and discussion are the greatest weapons we have for promoting peace and development.
- Nelson Mandela
“Interpersonal conflict” is the friction that occurs when people with different experiences, perspectives, priorities, strengths, emotional outlooks, and just...well... differences interact. Success in managing interpersonal conflict in the workplace does not happen automatically. It takes some perspective and planning.
- Abrasive Behaviors
- Basic Facilitation Techniques
- Interests and Positions - What we need and how we posture our needs for others
- Alternatives - What to do in the absence of agreement
- You Have a Conflict-Management Culture...Is It the One You Want?
- Conflict-Management Culture Assessment (self-evaluation)
- Moving forward after formal processes have run their course (new June 2023)
- Navigating Challenging Topics in a Virtual Environment