The Organizational Effectiveness Program (OE) supports the Division of Business & Financial Affairs (BFA) mission by providing the university with staff development, employee engagement, change management, and Lean Six Sigma, as well as offering consultative services to functional leadership teams regarding organizational and leadership matters. 

Strategy Map

Organizational Effectiveness Strategy Map (PDF, 152 KB)

Annual Report

Annual Report (PDF, 987 KB)

Customer Satisfaction Survey

The OE Program manages a periodic survey of faculty and staff to get feedback on the performance of the Division of Business & Financial Affairs. Click on the document below to see a summary of our most recent survey results from 2015:

Fall 2015 Customer Satisfaction Survey Results (PDF, 736 KB)

Administrative Effectiveness Committee

The Administrative Effectiveness Committee is a new committee at CI charged with recommending and reporting on operational improvements across campus designed to make us more efficient. See what they're up to on the committee's web page.


Deanne Ellison

Director of Strategic Operations
Division of Business & Financial Affairs
(805) 437-3151