CI is pleased to offer mobile printing service for students and employees. This service was launched in fall 2013.

How much does mobile printing cost?

Mobile printing costs the same as printing from campus computer labs; view per-page pricing for printing. You pay only for the documents that you release at a MobilePrint-compatible printer.

Where can I find MobilePrint-compatible printers on campus?

All HP Pharos printers on campus are MobilePrint-compatible. If assistance is needed with using the MobilePrint service, please contact the IT Solution Center, or visit the Solution Center Service Desk in Broome 1350 for in-person assistance.

How do I release my print job at a MobilePrint-compatible printer?

Detailed instructions for how to release print jobs at a printer.

I sent my documents to and but nothing is happening, I received no email confirmation, and I can't release my print job at the printer. Why isn't it working?

Remember, you can only submit a print job from an official CI email address. Faculty and staff should use their account and students should use their email address. Try re-sending your print job from your official CI email address, and you will receive an email confirmation from "Pharos Mobile Printing".

Can I print the body of the email I submit?

No. MobilePrint will only print email attachments, not the body of the email.

How many attachments can I submit to MobilePrint at the same time?

There is a limit of 10 attachments per email and 100 emails per day for each user.

What document types are supported by MobilePrint?

MobilePrint supports the following document types and file extensions:

Document Type

File Extensions Supported

Microsoft® Word

.doc, .docx, .dot

Microsoft® Excel

.xls, .xlt,.xlsx, .xltx, .xltm, .xlsm

Microsoft® PowerPoint

.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx

Microsoft® Visio

.vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw

Microsoft® Outlook

.msg, .eml


.odt, .ods, .ott, .odp

Comma Separated Values


Adobe Portable Document Format


Rich Text Format


Text files


Image files

.jpg, .jpeg, .gif, .png, .bmp

I need help with my DolphinOne Card, it's not working for printing.

Please contact Card Services at

Who can I contact if I need further assistance with mobile printing?

Contact the IT Solution Center, or visit the Solution Center Service Desk in Broome 1350 for in-person assistance.

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