Get Help

The Solution Center is the primary point-of-contact for all technology issues at CI. We are able to help troubleshoot basic IT issues and create work orders if further assistance is required. You can contact the Solution Center for IT Support at (805) 437-8552. The Solution Center also has a Service Desk located in the Library, Broome 1350, where you can go to get basic help or supported software installed.

The Solution Center also is in charge of answering general information questions for the campus Mainline and the Commencement Hotline. More information on the Solution Center and our services can be found here.

Contact Us

You can contact the Solution Center using any of the following means: 

  • Phone: 805-437-8552 (or dial extension 8552 from a campus phone)
  • Email: helpdesk@csuci.edu
  • In Person: visit the Solution Center Service Desk in Broome Library 1350 (see "Face-to-Face Support" section below)

For help requests made by email or myCI, a work ticket will be generated and sent to your email address for confirmation.  

Face-to-Face Support

The Solution Center Service Desk is located in Broome Library 1350 and is staffed during the following hours:

  • Monday through Thursday: 8:00 am to 8:00 pm 
  • Friday: 8:00 am to 5:00 pm 
  • Saturday and Sunday: closed 

Summer and Winter break hours:

  • Monday through Friday: 9:00 am to 4:00 pm 
  • Saturday and Sunday: closed 

Frequently Asked Questions

New Employee or Student? We recommend you visit the "New to CI" page first. 

What is my Dolphin User Name and Dolphin Password? Visit the Account ID's and Passwords FAQ for more information. 

What is my email address? Visit the Email page for more information. 

How do I reset my myCI password? You can reset your myCI password.

How do I access campus wireless? Visit the Wireless Access page.

How do I get a computer and a phone for a new employee? Visit the Setup Requests for New Employees page.