Get Help

The Solution Center is dedicated to serving the campus community by providing the first layer of support service for a myriad of campus-related interests, ranging from general campus information to providing technology support. Whether over the phone or in person, the Solution Center team engages with both internal users such as students, faculty and staff, as well as external users including parents, prospective students and donors to provide an array of services to meet these varied needs. More information on the Solution Center and our services can be found here.

Contact Us

You can contact the Solution Center using any of the following means: 

  • Phone: 805-437-8552 (or dial extension 8552 from a campus phone)
  • Email: helpdesk@csuci.edu
  • In Person: visit the Solution Center in Broome Library 1350 (see "Face-to-Face Support" section below)

For help requests made by email or myCI, a work order will be generated and sent to your email address for confirmation.  

Face-to-Face Support

The Solution Center is located in Broome Library 1350 and is staffed during the following hours:

  • Monday through Thursday: 8:00 am to 8:00 pm 
  • Friday: 8:00 am to 5:00 pm 
  • Saturday and Sunday: closed 

Summer and Winter break hours:

  • Monday through Friday: 9:00 am to 4:00 pm 
  • Saturday and Sunday: closed 

Frequently Asked Questions

New Employee or Student? We recommend you visit the "New to CI" page first. 

What is my Dolphin User Name and Dolphin Password? Visit the Account ID's and Passwords FAQ for more information. 

What is my email address? Visit the Email page for more information. 

How do I reset my myCI password? You can reset your myCI password.

How do I access campus wireless? Visit the Wireless Access page.

How do I get a computer and a phone for a new employee? Visit the Setup Requests for New Employees page.