graph showing number of improvements and savings by CSUCI division from FY2017/18

The Organizational Effectiveness program works with teams across CSUCI to identify areas where we can gain efficiency. In Fiscal Year 2017/18 alone, the University implemented a total of 86 process improvements totalling $724,904 in savings. Below are just a few recent examples of projects with which the OE program has assisted, resulting in saved time and money for the University.


Consolidation of Open House Showings

  • Division/Dept: Business & Financial Affairs – University Auxiliary Services (UAS)
  • When: February 2018
  • What: UAS identified an efficiency in the way they were conducting open houses in University Glen. Instead of staffing for individual open houses, UAS coordinated multiple townhomes to be shown simultaneously therefore reducing the staffing hours for multiple home showings.
  • Result: Saved 375 staff hours per year, which equates to $18,594 per year.

Account Unlock Applet for ITS Student Workers

  • Division/Dept: Information Technology Services
  • When: Summer 2017
  • What: ITC’s were the only employees allowed to unlock accounts for users.  Front-line student workers were trained and authorized to unlock accounts for users calling the Solution Center instead of sending the caller to an ITC.
  • Result: Saved 754 hours per year which equals $37,700 per year

DASS Note Taking Express Service

  • Division/Dept: Student Affairs – Wellness & Athletics
  • When: Fall 2017
  • What: Disability Accomodation & Support Services (DASS) introduced a more cost efficient note-taking service, NTE, which saves the department the cost of paying student note-takers.
  • Result: Saves $20,573 per year

Reduction of Color Copies

  • Division/Dept: Office of the President (OTP)
  • When: Fall 2017
  • What: The OTP reviewed its color printing expenditures and identified it as an area for savings. In early September 2017, OTP staff  began using grayscale as their printing default and printing color copies only when necessary.
  • Result: $8,136 per year