CSU Learn Frequently Asked Questions

• I have training that is due. How do I complete my training?

  Initial setup:

  1. Apple Safari or Mozilla Firefox are preferred browsers.
  2. Disable popup blocker for the CSU Learn site.
  3. If having any issues, clear browser cookies and cache.

  Find your training:

  1. Log into CSU Learn through myCI, authenticate, then choose CSU Learn
  2. In the CSU Learn Dashboard, click on the Assigned Learning tab.

  Depending on the training click on the Start, Retake or Register button.

• I am a new employee. "Why can't I log in?"

  New employees usually need to wait 24 to 48 hours after their initial employment start date for the Chancellor’s Office to provision a CSU ID that links to your Campus ID so that you can access CSU Learn. This process is automatic and occurs nightly. Contact your HR liaison if you are unable to access the system after 48 hours.

• I clicked on a training link. Where is the START button?

  Some activities in CSU Learn will show a START button. If you do not see a Start button, look for the REGISTER button. The Start button should become visible once you are registered.
  Note that you should click directly on the word REGISTER. If you click on the arrow, that will open up a separate context menu.

• I clicked on a training link. Why is the course a blank page?

  Some users see a page which shows moving squares, course title, and a message which says that “online activity is in progress”. If you see this page, this is the tracking window. Please do not close the tracking window. You can minimize this window and look for your training course in another window. If you do not see any other windows open, please disable your popup blocker and re-launch the course.

• When I start the course, a box comes up stating “You have completed the learning activity, click RESTART to start the activity again”.

  Once you have taken a course for the first time, the system logs it as completed. Any follow-up courses, even if annual or bi-annual, users will click on the RETAKE/RESTART button to earn new year course credit.

• Why was I assigned training?

  Some trainings are assigned to all state employees.
  Some trainings are assigned through a combination of job codes and department codes, based on the nature of the job and department.
  Some trainings are assigned manually, in collaboration with subject matter experts or managers.

• When will I be assigned to take training?

  New state employees (faculty, staff, management, and student employees) need to complete online compliance courses no later than 30 days after their first day of work.
  You will be automatically assigned training through the CSU employee training system, CSU Learn, a week or two before your first paycheck. Please watch for emails from training.development@csuci.edu

CSU Learn Quick Guides - Employees

Getting started with CSU Learn

• How do I check on my training status (PDF, 1.8MB)
• Viewing, sharing and printing your training transcripts (PDF, 457KB)

CSU Learn FAQs - Managers

• How do I check on my team's training status? (PDF, 1.4MB)
• How do I select a Proxy to check on my team's training status in my absence? (PDF, 933KB)
• How do I remove a Proxy that I appointed? (PDF, 2MB)