Strategy Map

Division of Business & Financial Affairs Strategy Map 2018-23 (PDF, 116KB)


We transform the delivery of quality services to support the campus through continuous improvement.


We are the recognized leader for the delivery of outstanding services.


  • Teamwork
  • Diversity
  • Integrity
  • Respect
  • Excellence
  • Collaboration
  • Fun

Our Value to Our Customers

  • We provide responsive service that is quantitative and reflects value
  • We facilitate innovative and sustainable solutions to solve complex problems
  • We ensure the safety of our community


Improve Operational Excellence

  • Improve customer service
  • Support growth
  • Share expertise and services
  • Collaborate with partners to achieve operational excellence

Attract and Retain a Diverse and Talented Staff

  • Support inclusive excellence
  • Create operations manuals
  • Offer robust development opportunities
  • Community building
  • Support succession planning

Enhance Resources and Diversify Revenue Streams

  • Improve and document business processes
  • Implement on-line, web-based, self-service solutions
  • Improve reporting
  • Foster entrepreneurship

Enrich Communication

  • Improve websites
  • Increase the variety of communication tools
  • Actively listen to customers as a driver to improve

Division Annual Reports

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